021 4933420

info@atkins.ie

Recently added item(s) ×

You have no items in your shopping cart.

0

Terms & condition

Delivery Costs

Free delivery is available to Ireland and the UK on orders over €100.

  Box Pallet/Crate Non-uniform
Rep. Of Ireland Orders > €60: Free Orders < €60: €9 Orders > €500: Free Orders < €500: €50 €100 (subject to surcharge)
UK Orders > €100: Free Orders < €100: €10 Orders > €1,000: Free Orders < €1,000: €100 €500 (subject to surcharge)
Europe Mainland Orders > €250: Free Orders < €250: €25 Orders > €2,500: Free Orders < €2,500: €250 €1,000 (subject to surcharge)
Outside Europe   By arrangement. Please contact us for details.  

Rep. of Ireland:

Boxed goods: Free delivery is available on orders over €60 for goods that can be handled by a courier. Such goods are boxed, not easily damaged, not liquid and weight less than 25kg. Carriage on such goods for orders under €60 is charged at €9.

Palleted/crated goods: Free delivery is available on orders over €500 for goods that can be easily handled by a haulier and forklift. Such goods transport safety on a pallet/crate and can be easily cross shipped between trucks. Carriage on such goods for orders under €500 is charged at €50.

Non-uniform goods (e.g. used machinery): Specific arrangements need to be made for loose/heavy/cumbersome items. A delivery charge of €100 will automatically add to your cart on checking out with such an item but please understand in instances where this is far away from the real cost of delivery we may need to charge more, in which case we will contact you before arranging delivery.

UK:

Boxed goods: Free delivery is available on orders over €100 for goods that can be handled by a courier. Such goods are boxed, not easily damaged, not liquid and weight less than 25kg. Carriage on such goods for orders under €60 is charged at €10.

Palleted/crated goods: Free delivery is available on orders over €1,000 for goods that can be easily handled by a haulier and forklift. Such goods transport safety on a pallet/crate and can be easily cross shipped between trucks. Carriage on such goods for orders under €500 is charged at €100.

Non-uniform goods (e.g. used machinery): Specific arrangements need to be made for loose/heavy/cumbersome items. A delivery charge of €500 will automatically add to your cart on checking out with such an item but please understand in instances where this is far away from the real cost of delivery we may need to charge more, in which case we will contact you before arranging delivery.

Europe Mainland:

Boxed goods: Free delivery is available on orders over €250 for goods that can be handled by a courier. Such goods are boxed, not easily damaged, not liquid and weight less than 25kg. Carriage on such goods for orders under €250 is charged at €25.

Palleted/crated goods: Free delivery is available on orders over €2,500 for goods that can be easily handled by a haulier and forklift. Such goods transport safety on a pallet/crate and can be easily cross shipped between trucks. Carriage on such goods for orders under €2,500 is charged at €250.

Non-uniform goods (e.g. used machinery): Specific arrangements need to be made for loose/heavy/cumbersome items. A delivery charge of €1,000 will automatically add to your cart on checking out with such an item but please understand in instances where this is far away from the real cost of delivery we may need to charge more (or less), in which case we will contact you before arranging delivery.

Other destinations:

Deliveries outside or Europe can be arranged. If you have a particular interest in a product please contact us at info@atkins.ie.

Delivery logistics

Delivery of parcels is by a tracked service with a courier company, usually DPD. If you are not available to take delivery in person please ensure an authorised assignee will be present instead.

Delivery of larger items is by a haulier or by one of our own delivery vehicles.

For Irish deliveries please allow 1 - 2 days for delivery by courier and 2 – 5 days for delivery by haulier/Atkins truck. Please allow up to twice this time for UK and European deliveries. We will send you a shipping confirmation e-mail when the goods are despatched.

Returns

We want you to be comfortable with every aspect of your experience purchasing from us, and we will make every effort to be fair and ensure you are satisfied.

Prior to despatch:

Orders can be changed or cancelled up until they are dispatched. A full refund will be issued the same or next day as the order is cancelled.

Lost / Missing deliveries:

In the unlikely event that your package goes missing and cannot be confirmed as having been signed for we will arrange to either resend the goods or refund your payment. Please note that if the original delivery is made subsequently, it must be returned to us or you will be charged twice.

Damage in transit:

If the goods are visibly damaged upon delivery, you can refuse to take delivery. If upon opening the delivery the purchased product is damaged please repackage the goods for collection. The goods must remain in an unused condition. Please contact us (a photo of the damage may be useful) and we will cover the cost of collection. Once received, a full refund will be issued the same or next day.

Not satisfied with the item purchased:

If you are not satisfied with your purchase (e.g. ill-fitting garment, wrong item ordered, change of mind, etc.) you can return your order within 30 days of receipt for a refund (excluding delivery costs). Any such items must be unused, in the state you received them, and in their original packaging. In these instances we ask you to cover the cost of returning the goods to us or dropping them into one of our three locations. Once received, a full refund will be issued the same or next day.

Faulty goods:

If after use for some time the goods are found to be faulty please contact us and we will agree with you, as we would with an in-store customer, the most appropriate action to take – collect & refund, send mechanic, send replacement component, etc.

Payment

Credit card payments are processed by a third party on a secure server. The card processor then issues Atkins with a payment confirmation. We don't have access to your card details.

Similarly, payments made through Paypal are confidential and secure.

VAT (Sales Tax)

VAT is included in all prices shown at the appropriate rate. Most new goods are taxed at a VAT rate of 23%. Lower VAT rates apply to a few product types.

Used machinery is subject to the VAT margin scheme. Trade-ins taken from a VAT registered customer are resold with an invoice showing VAT. Trade-ins taken from a non-VAT registered customer cannot show VAT and accordingly the invoice on their resale does not give the right to an input credit of VAT . We represent the VAT status of used machinery with 1 of 2 graphics attached to each used item.

Cookies and Data Collection

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.

Contact Us

Contact Information

* Required Fields